CST - Executive/Sr Executive (Outbound Calling) - Lending
Actively Hiring
Full-time Posted 4 days ago
Role overview
We are looking for a highly motivated, empathetic, and results-driven Outbound Customer Support Agent to join our Paytm Postpaid (Digital Credit/BNPL) team. In this role, you will be the voice of Paytm, proactively reaching out to customers to assist them with onboarding, clear queries regarding their postpaid limits, resolve repayment/billing disputes, and ensure a seamless financial experience.
Responsibilities
- check_circle Proactive Customer Engagement: Make outbound calls to existing and potential Paytm Postpaid users to guide them through account activation, limit enhancements, and feature adoption.
- check_circle Working on and resolving tickets.
- check_circle Dispute & Escalation Resolution: Address customer grievances regarding transaction failures, incorrect billing, or account blocks, ensuring end-to-end resolution.
- check_circle Feedback Collection: Gather customer feedback and insights during calls to help the product and engineering teams improve the Paytm Postpaid user journey.
- check_circle Data Logging & Compliance: Accurately log call dispositions, customer interactions, and follow-up updates in the internal CRM while strictly adhering to data privacy and financial regulatory guidelines.
Basic qualifications
- Education: Graduate
- Experience: 1 to 3 years of experience in an outbound calling, customer service, or tele-sales role
- Language Proficiency: Fluent in English and Hindi.
Preferred qualifications
- Excellent verbal communication and active listening skills.
- Good with chatgpt and AI prompts
- Strong negotiation and problem-solving abilities, especially when handling difficult or irate customers.
- High emotional intelligence and patience required for financial/credit-related conversations.
- Technical Skills: Familiarity with CRM software (like Salesforce, Freshdesk, or Zendesk), basic Microsoft Excel, and comfort navigating mobile applications.
Benefits
- check_circle 1. A collaborative output driven program that brings cohesiveness across businesses through technology
- check_circle 2. Improve the average revenue per use by increasing the cross-sell opportunities
- check_circle 3. A solid 360 feedback from your peer teams on your support of their goals.
- check_circle 4. Respect, that is earned, not demanded from your peers and manager.
About the company
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Tags & Focus Areas
Executive
About Paytm
Paytm is looking for hands-on technologists with 6 to 8 years of experience, who will be responsible for architecting & designing new age mobile & web 3.0 products at Paytm.
Ready to Join the Team?
Apply once with DevFound — we route your profile to Paytm and keep you posted on matching AI roles.